Access and Delivery
You may be asked to supply a username/password and to answer security questions which you selected. We use this method to allow you access to your services.
We use your login credentials to routinely update and maintain the financial information you download, and to address errors or service interruptions in the download process. If we store your login credentials, we will maintain and encrypt them on our firewall-protected servers. Your transaction information is encrypted and transmitted using secure socket layer technology, making it unreadable during transmission. It is then stored on our secure servers.
How We Use Information
We do not sell or rent your personal information to anyone.
We do not share your personal or SREDable information with anyone for their promotional or marketing use.
SREDable uses your personal information to manage your account, to contact you and to operate, improve, and deliver our products and services, including Web sites. We use your personal information to provide you with information and services you request, if appropriate, to give you a customized, interactive experience as you use our products. We use your personal information to charge you for the products and services you purchase. We use the contact information you provide to communicate with you.
We use responses to surveys and polls to improve our products and services. We summarize information about your usage to learn about the use of SREDable to help us develop new products and services. This information is collected in such a way that it cannot be used to identify an individual.
We do not retain copies of your completed claim.
Automatic Software Product Update
SREDable works to continually improve our software products. From time to time, we make updates available. An update might include a time saving new feature, minor repairs to keep software running smoothly, or timely information relevant to customers’ requirements.
Calculators and Tools
We provide various calculators, planners and tools to help you make the best financial decisions for you and your claim. The financial information you provide when using these tools is used strictly to perform the calculations requested as you try various “what if” scenarios. We do not collect this information nor link it to any personally identifiable information.
Customer Service and Technical Support
During the Customer Service and Technical Support Process, we may request certain personal information including your name, address, phone numbers and e-mail address. We use this personal information to contact you to answer your question or resolve your issue. We may send you a follow-up survey. We do not use this information to tell you about additional products and services.
We protect the confidentiality and security of your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures. We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. Whenever we ask for payment information, such as credit card numbers, we use a secure socket layer and transmit that data to our payment gateway provider. Your Web-based services are password protected and we recommend that you do not share your password with anyone. Remember to sign out of your Web-based product and services and close your browser window when you have finished your work. This prevents others from accessing your account if you share a computer or use a computer in a public place, such as a library or Internet cafe.
We train and require our employees to safeguard your information. We also use physical, electronic and procedural safeguards by restricting access to personal information to those employees and agents for business purposes only.
We transmit, and protect all cardholder information in compliance with the Payment Card Industry’s Data Security Standards.
Our servers are located in Canada. By providing the private information to us you are consenting to its storage in Canada. We have made a deliberate decision to locate our servers in Canada so as not to subject your information to the Patriot Act or other United States governing law unless consented to by the Canadian Government.